Can guests receive photos and videos by text or email directly from the unit?+
Yes. PivotXP can deliver media via SMS or email from the capture workflow itself. Guests get a branded link to their output with minimal friction, and delivery can be tied to consent and identity rules.
Can photo and video capture connect to registration, QR codes, or RFID?+
Yes. Using ExperientialOS, registration can become the identity layer and connect capture stations via QR code scans or RFID taps so outputs and engagement data link back to the same guest profile.
What can you print on site?+
We can produce studio-quality prints from still images, including standard photo prints in multiple sizes (strips, standard sizes), magnets, postcards, trading cards, and posters. Print formats and branding are tailored to your program, using professional-grade printers (same technology as Walgreens, CVS, and Walmart).
What data can you capture from media experiences?+
We can capture identity events (QR scans/RFID taps), timestamps, station interactions, delivery events, opt-ins, and reporting outputs—designed for ROI measurement and exports.
Can the system work with other vendors or platforms?+
Yes. We can deliver vendor-ready exports and support webhooks/API options so agencies and brands can share scoped data or connect to other systems on site.
What types of photo and video capture options do you offer?+
Six capture systems: the Selfie Station (PB·01), PRO with DSLR-grade glass and an adjustable head (PB·02), the Elevated Kiosk with LED edge lighting and on-board printing (PB·03), the Robot arm you may know as our GlamCam or Glambot rig (PB·04), the 360 Camera (PB·05), and the 7- or 14-camera Array for bullet-time (PB·06). Every system feeds mosaics, AI enhancements, and on-site printing, and an online Virtual Booth is available for remote programs.
How does the Mosaic Experience work?+
The Mosaic Experience creates a large-scale composite image from hundreds or thousands of attendee photos. Photos are captured and printed on-site (or projected digitally), and guests place their sticker image on a board to help fill in the puzzle, creating a unique takeaway that builds engagement as the bigger picture comes together in real-time.
Can you customize the branding on photo and video outputs?+
Yes. All outputs can be fully white-labeled with your brand—from booth interfaces and start screens to overlays, email templates, and print products. Branding is consistent across the entire guest experience.
Do you provide on-site technical support for photo and video activations?+
Yes. We provide on-site technical crews, remote monitoring, pre-event QA, and run-of-show support to ensure your photo and video activations run flawlessly throughout your event.
How fast can guests receive their photos or videos?+
Delivery is instant. Photos and videos are processed and delivered via SMS or email immediately after capture, with branded links that guests can access right away. For on-site printing, physical outputs are produced in real-time during the event.
Can photo and video systems handle high-volume events?+
Yes. Our systems are built for throughput and designed to handle high-volume events with operator-first flows that survive lines, lighting changes, and show-floor chaos. We've deployed systems for events with thousands of attendees.
Can we run the kiosk ourselves without PivotXP staff?+
Yes, and most programs do. The kiosk ships in a road case with your creative loaded, a printed setup guide, a setup video, remote diagnostics, and a support line for show hours. There is no staff line on the quote. If you want a tech on site, it is priced per day plus travel at cost.
What does the day rate cover, and what is extra?+
The day or month rate covers the kiosk, software, digital delivery, and the dashboard. Wrap and branding, on-site prints, Starlink or cellular data, battery power, a PivotXP tech, shipping, and travel are separate lines so you can add only what the program needs. Prints are quoted per output type; digital-only programs skip that line entirely.
Do you offer season leases, multi-show packages, or purchase?+
All three. Monthly leases are available per kiosk, six-month and season leases are discounted, multi-show packages cover a whole calendar in one contract, and kiosks and touch displays can be purchased outright with software licensing and support on an annual plan.
How much lead time do you need?+
Rentals ship the next business day after signing. Branding an existing kiosk takes days once your art arrives. Custom software or AI creative is weeks, not months, because our developers are in house. Tell us the date and we will say honestly what fits.
What happens if something goes wrong during the event?+
Depending on the event, one of two things: our tech is standing next to it, or we fix it remotely. Every unit is reachable by our team and every build is hosted online, so most issues are handled from our desk while the event keeps running. For programs where the client is in the room, a multi-unit footprint, or a first live day, we put a PivotXP tech on site. We tell you which one fits at the quote stage.
What file formats do you deliver for photos and videos?+
We deliver photos in standard formats (JPG, PNG) and videos in MP4 format. All media is optimized for web sharing and can be accessed via branded links delivered via SMS or email. For on-site printing, we produce physical outputs in various sizes and formats.
