Frequently Asked Questions
Answers to the questions brands and agencies ask us most often — about what we build, how we deploy, how ExperientialOS works, and how to start a project.
Photo and video kiosks (Selfie Stations, Pro Kiosks, GIF booths, Glambot robot arm, 360 cam), AI photo ops with trading cards, magnets, and prints, custom games and leaderboards, registration and sweepstakes with lead capture, RFID wristbands and credentials in 13 styles, custom software and hardware builds, and event internet: Starlink kits and bonded cellular. Brands, agencies, production companies, conference organizers, and event planners all rent from us.
Both are standard. Kiosks, game builds, and Starlink kits ship preconfigured with a printed setup guide, a setup video, remote diagnostics, and a support line, with no staff line on the quote. Or a PivotXP tech comes with it, priced per day with travel billed at cost. Tell us which you prefer and we quote it that way.
You get a line-item quote or a deck the same business day. Rentals ship the next business day after the contract is signed, ground or expedited depending on your setup date. Branding an existing kiosk takes about four weeks from receiving your art; a new software build takes about six weeks including testing; a returning program redeploys in days.
Every estimate is built from the same line items: the unit day or month rate, white-label wrap and branding, AI creative or a software redeploy, on-site prints and takeaways, connectivity, battery power, an optional PivotXP tech, shipping, and travel at cost. Digital-only programs simply skip the print line. Nothing shows up on the quote that is not on that list.
Only the Starlink kit, which is $350 per week. Everything else is quoted per program because wrap, prints, staffing, and shipping change the number. Agencies are priced wholesale with room for their markup.
Yes. Rent per event, lease for a month, a show season, or a tour (six-month and season leases are discounted against monthly rates, and multi-show packages cover the whole calendar in one contract), or purchase kiosks and touch displays outright with software licensing and support on an annual plan.
Every unit is designed with hot environments in mind, and our kiosks have run summers at the State Fair of Texas. Standard units run under cover with rain covers shipped in the case; when a placement needs gear that lives outside in the weather, we build that unit fully outdoor-rated for the program. Battery packs cover footprints with no outlet.
Depending on the event, one of two things: our tech is standing next to it, or we fix it remotely. Every build is hosted online and every unit is reachable by our team, so most issues are handled from our desk while the event keeps running. For programs where the client is in the room, a multi-unit footprint, or a first live day, we put a PivotXP tech on site.
No. Kiosks run locked down so guests cannot leave the experience or reach the desktop, and we can restart a unit remotely if a tour manager needs a hand.
Output timing depends on the creative and the connection, which is why we test the exact flow before it ships and spec Starlink or cellular when venue internet is unknown. For high-volume lines we tune the creative and the queue so guests keep moving.
Your client does. We process it on their behalf, store it in PivotXP's US cloud environment, deliver a live dashboard plus CSV or API exports, purge personal information after the program closes, and disclose exactly where AI is used. The plain-language version is on our Data, Privacy + AI page.
Yes, by default. Guest-facing screens, texts, and share pages carry your client's brand, our crew is introduced as yours, and our pricing and invoices never reach your client. Send a concept deck and you get a line-item budget within a business day.
Yes. A complete Starlink Mini kit ships anywhere in the US for $350 per week: dish, tripod mount, power, printed Wi‑Fi details, a field guide, and a support line. Setup takes about ten minutes with the free Starlink app and no Starlink account. Add outdoor access points to cover a tent, a house, and a lawn, or a second Starlink with cellular backup for streams that cannot drop.
Yes. Live polling and voting, trivia, leaderboards, and registration all deploy to client-owned kiosks, touchscreens, iPads, and video walls. You get the software ahead of the event for a test run.
Both. We supply custom RFID wristbands in 13 styles across fabric, paper and vinyl, and silicone, print them with your brand, program the chips, and run the readers and software: registration, tap-to-enter access, cashless, photo ops, games, and reporting. Paper bands ship in about 3 days; most other styles take 15 to 20 business days after artwork approval. Silicone has a 500-piece minimum. Full lineup at pivotxp.com/rfid-wristbands.
Headquarters at 328 Zimmer Road, Fort Mill, SC in the Charlotte area, with teams in Chicago and Los Angeles. Kits ship anywhere in the United States; Canadian and international events need a US forwarding address for connectivity gear. On-site crews travel nationwide.
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Tell us about your activation, timeline, and goals — we'll respond with ideas and a build plan.
